Overview
Our return and refund policy is valid for 14 days from the date of delivery. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return:
- The product must be unused, unopened, and in the original packaging.
- The item should be in the same condition that you received it.
Certain types of products are non-returnable, including:
- Perishable items like feed supplements or nutritional products
- Personal care or hygiene items
- Hazardous materials or flammable goods
- Downloadable or digital products
Additional Non-Returnable Items
- Gift cards
- Software downloads
- Health supplements that have been opened
To complete your return, we require a valid order ID or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
In some cases, partial refunds may be granted:
- Any item not in its original condition, or damaged not due to our error
- Any item returned after 14 days but within 30 days (subject to approval)
Refunds (if applicable)
Once your return is received and inspected, we’ll notify you by email regarding the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Double-check your bank account.
- Contact your credit card provider — it may take time before the refund is posted.
- Contact your bank — there’s often a delay in processing.
If you’ve completed all these steps and still have not received your refund, please contact us at vethealthopharma@gmail.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product, contact us at If you’ve completed all these steps and still have not received your refund, please contact us at vethealthopharma@gmail.com.
and ship the item to:
YD Baba Office , Shirdi Kankuri Road, Near Panchmukhi Mandir
Gifts
If the item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be sent to you.
If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.
Shipping Returns
To return your product, mail it to:
[Your Return Address]
You are responsible for return shipping costs. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
We recommend using a trackable shipping service or purchasing shipping insurance, especially for valuable items.
Need Help?
If you have questions about your return or refund, reach out to us at:
vethealthopharma@gmail.com.